Useful, usable, desirable : applying user experience design to your library /
"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any...
|Main Author:||Schmidt, Aaron, 1978-|
|Other Authors:||Etches, Amanda, 1975-|
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